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Terms of Use & Privacy Policy


 The webpage www.heartsnwires.com (hereinafter the “website”) includes an electronic shop, by the Sole Proprietorship under the corporate name “VILLIOU DIMITRA ” and the trade name “Hearts and Wires Studio” (Tax Reg. No EL 078238614, Tax Office FAE GLYFADAS). The company's e-commerce office is located in 65 Agiou Alexandrou str., 17561, Palaio Faliro, Greece.   

 Please read carefully through these Terms, prior to using this website.   


“Hearts and Wires Studio” endeavours to provide a first-class customer service to the users/ members of the website on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock. 

“Hearts and Wires Studio” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers. The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations. The customer is responsible to check periodically the present terms and conditions and he/she is exclusively responsible in reference to the use of the website. 

The customers of this webpage acknowledge that they have read the present terms, agree with them and undertake to comply with them. The terms and conditions of the present website set the terms of use of our website and our services and the terms of the sale agreement which is concluded between the customer and “Hearts and Wires Studio”. Every www.heartsnwires.com customer is assumed that with the subscription / use/ visit of the website fully acknowledge the present terms; and waives its claims emerging by his visit to the website or transaction with “Hearts and Wires Studio”. Any customer who does not agree with these terms should abstain from the use of the website and subsequently any transaction. The use of the website www.heartsnwires.com the subscription and the transaction (submission of order) implies the acceptance of the present terms and the conclusion of a sale agreement with the present terms. 

We feel we have the obligation to keep our customers always informed and secured. In case you have any question regarding the present terms please send us an email at the electronic address [email protected] “Hearts and Wires studio” reserves the right to suspend temporarily or permanently all of its services without notice in its sole discretion.   


In order to perform any transaction through the “Hearts and Wires Studio” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. With the use of the website you provide your explicit consent to “Hearts and Wires Studio” to process the relevant personal data and you declare that all the information are true and accurate. 

 When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you do not give us all of the information that we need, we may not be able to complete your order. 

Our company shall process the above data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.   


The website's online www.heartsnwires.com supports secure credit card payments through an interface with Viva Wallet. Viva Payment Services S.A. is a legally licensed electronic money institution (under the provisions of Law 4021/2011), supervised by the Bank of Greece (register number 1) operating as an electronic money issuer and as a payment service provider related to its issuance, use and redemption. 

Viva Wallet is an e-wallet that can be used like a traditional bank account, except that it is exclusively online and therefore much simpler and faster to create. Depositing money through Viva Wallet is easy: 

  • Sign in to your account (if you're not already signed in). 
  • Press the "Deposit" button at the top of the screen (the "plus" button). 
  • A new window will appear. Make sure you don't have pop-ups turned on. 
  • In the new window you will find the list of all available deposit methods. Choose Viva Payments as your desired deposit method and then choose Viva wallet as your payment method. 

How to open a Viva Wallet account

  • Go to the www.vivawallet.com 
  • Click "Register today for free" and fill out the online form that will appear to open your personal account. 

The process of crediting your money to Viva Wallet is quick and easy. Viva Wallet only charges for certain types of transactions.   

Transaction Security 

The online store of the website heartsnwires.com in collaboration with Viva Electronic Services recognize the importance of the security of electronic transactions and have taken all necessary measures by applying modern and advanced methods to ensure the maximum possible security of the information and data you enter both on the heartsnwires.com website and on the viva.gr website. At all stages of the process of executing a transaction the authenticity of the viva.gr server is ensured by certification by the internationally recognized Thawte (more information is listed on the website of the company https://www.thawte.com) 

Ensuring the Privacy of the Transfer of Your Personal Data 

To ensure the confidentiality of the transfer of user data, the SSL encryption protocol is used. The system has been certified by Thawte, which specializes in transaction security issues and which has issued the corresponding server certificate for use by viva.gr. During the process of entering billing information into a credit card, all user information and personal information is encrypted and transferred under an HTTPS communication channel. Encryption is essentially a way of encoding the information until it reaches its designated recipient, who will be able to decode it using the appropriate key. 

Transaction Privacy 

Confidentiality is considered self-evident. All information transmitted by the user to Viva Electronic Services is confidential and it has taken all necessary measures to make use of it only to the extent necessary for the provision of the services chosen by the individual user from the website. 

Only authorized employees have access to information and information about your transactions and only when necessary. The details of the users / customers and their transactions are not disclosed, except to the extent necessary to provide the service chosen by the user. 

For your own safety, users should also handle all information they disclose as confidential and confidential and not disclose it to third parties unauthorized persons. Credit card transactions are made with Viva Payments' security system, utilizing its infrastructure as an Electronic Money Foundation licensed by the Bank of Greece and certified according to the PCI-DSS security standard. The online store of the lelis.gr and Viva Electronic Services do not retain or process the details of the card used. The payment process via debit, credit and prepaid cards is implemented solely by Viva Payments' system.   

Furthermore, “Hearts and Wires studio” is not responsible for any damage that may be caused to your computer by viruses, worms, spyware, or the like during your connection to our website. Please make sure you have an anti-virus program, firewalls, and that your other computer protection programs are up to date.        


Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product. 

“Hearts and Wires studio” makes every effort to present the products of the website in the most accurate way possible. In some cases the information on our website may contain inaccuracies or incomplete information. We reserve the right to correct any mistakes or to update the website anytime without prior notification. Given the nature of products’ presentation on our website and the different types of visual aspect, the colors and fabrics presented on the website may differ slightly from those of the actual product. If the product does not meet your expectations, you can return it to us in accordance with the terms set herein.   


Making an order through the e-shop signifies that you enter into a distance sale agreement, which is governed by the legal framework of Law 2251/1994 about Consumer’s Protection, as applied. 

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (which means you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; “Hearts and Wires Studio” reserves the right to claim the price of the sale agreement or any damages/losses suffered by the sale agreement from supervisors or guardians of legally incapacitated persons. 


1. Once you have made your choice you need to fill in the online form with the necessary data in order to enter into the sale agreement. 

2. You also need to unreservedly accept the sale agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website. Accepting an order does not legally imply the conclusion of a sale agreement but an invitation of information and we reserve the right to inform you that your order can not be processed. The order ends and the sale agreement is concluded with the delivery of the ordered product to you. 

All product orders are subject to availability. In the event of difficulties in supplying or exhaustion of the products in stock, we reserve the right to inform you about similar products or of products superior in quality and value, which you can order. If you do not wish to order such similar products, we will refund you in full the amount that you may have paid. 

To facilitate payment for those who wish to buy products from our e-shop www.heartsnwires.com we offer the following payment methods: 

1. By charging your credit/debit card. Charging of credit/debit card takes place on the date the procedure of dispatching of products begins. Our website, www.heartsnwires.com has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control. 

It is important to specify necessarily a phone number and a valid e-mail address. Whichever method of payment you choose, there is the option to choose either a retail receipt or an invoice. An invoice is issued to companies and freelancers, provided they fill out the following information upon their order: company name, VAT number, VAT number and profession for self-employed persons. The invoice / retail receipt will be sent with your order. 

Before the completion of the order, our company informs the customer through the website about the substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal within fourteen (14) days from the delivery of the product. Upon sending of the order form, consumers receive online a copy of their order that they may save. 

All prices shown under the relevant lists of each product include VAT; www.heartsnwires.com reserves the right to change prices without notice. The offers are valid until the exhaustion of the stocks. Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.    


Follow the link here to view our Delivery & Returns 

The responsibility for the products is shifted to you from the moment you or a third party that you have designated, other than the carrier, has acquired physical possession or product control. Product ownership goes into your hands either with full recovery of all amounts due in respect of products on our part, including shipping costs, or by delivery if it is later than collection.   


Customers must comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications and refrain from any unlawful and abusive conduct in the course of and in connection with the website and any illegal practices. The customer is liable for any damage to him/her, due to the misuse of the website or misuse of the services offered through it. In the event that “Hearts and Wires studio” is involved in any illegal action or is required to pay any compensation due to the breach of the customer’s obligations under these terms, the customer will be liable to indemnify “Hearts and Wires studio” for this reason. Each customer is solely responsible for securing the confidentiality of his/her password and he/she himself/herself undertakes the risk of damage from third party access in any way to its code. 

“Hearts and Wires” is not bound to check messages, information or content posted on the website by customers and has no responsibility for such content. However, it may occasionally monitor the site's postings and may refuse, not accept and / or remove posts from the site. Customers are required not to use the website to post content or other communication that includes: (a) political or other unfair, abusive, illegal, inappropriate, false, inaccurate, threatening, abusive, vulgar, violent, defamatory content, (b) spam, chain letters, false e-mails, contests and promotional material, (c) advertisements of any type, (d) personal information (addresses, telephone numbers, etc.) messages that offer unauthorized use of material copyrighted or private information and (e) information similar or related to the above. 

The website should not be used by the customers: (a) to send commercial e-mails, (b) violate any personal right or property right, (c) present false data belonging to other users (d) to counter any other person, registered user or employee of  “Hearts and Wires studio” ; (e) to engage in illegal activities; (f) to collect or store personal data and information about other customers of this website for any reason, (g) to send, publish, email or otherwise transmit any content that is illegal and for any reason causes unlawful interference and damage to “Hearts and Wires Studio” or any third party, either infringes the confidentiality or confidentiality of any person's information, (h) to send, publish, send by e-mail or otherwise transmit any content that infringes morals, social values, minority rights; i) to send, post, post by e-mail or otherwise transmit any content for which customers have no right to broadcast under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements); (j) to send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, (k) to send, publish, email, or otherwise transmit any content containing software viruses or any other code, file or program designed to cause interruption, damage, destruction, of the operation of any software or computer hardware; (l) intentional or unintentional violation of applicable laws or regulations; (m) harassment by third parties in any way. 

In addition, customers hereby agree to indemnify “Hearts and Wires studio” for any legal dispute arising between them and third parties due to the content they have posted, published or otherwise transmitted via the website and in the event of inaccurate registration of data on registration or updating of their information and generally in the event of violation of the present terms of use. Any use contrary to the above further to any civil and criminal penalties will result to the deletion of this content and at the same time the deletion of the customer’s account, which violates the present terms of use, without notice. 

“Hearts and Wires Studio” is not in any way liable in case of communication of customers with third-party service providers advertised on the website and for any commercial transaction that may arise from their relationship.   


The entire content of the site, including images, graphics, photographs, drawings, texts, products, marks, symbols, is the intellectual property of “Hearts and Wires Studio” and is protected by the relevant provisions of Greek, European law and international conventions. 

Any modification, copying, distribution, modification, configuration, transfer, sale, republication in any way of any information (in whole or in part), reproduction and retransmission, downloading or exploitation of the contents of the website in any way or by any means for commercial or other purposes is forbidden without the written permission of “Hearts and Wires Studio”. The appearance of such content on the website should in no way be construed as a transfer or assignment of a license or right to use it.   



This sale agreement and each and every covenant, term and condition herein is binding upon and endures to the benefit of the parties hereto and their respective successors. 

The customer cannot assign this agreement in whole or in part; however “Hearts and Wires Studio” may assign or subcontract the sale agreement or any other of its rights to third parties at any time during its term. 

Force Majeure 

The failure of “Hearts and Wires Studio” to perform or delay in performance of any obligation under the sale agreement solely by reason of causes beyond its control, including but not limited to: acts of God, acts of government, riots, wars, civil commotions, invasions, terrorist attacks or threat of terrorist attacks, strikes, fire, explosions,  floods, natural disasters, shall not be deemed to be a breach of the sale agreement; Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues but in case the cause of delay exceeds more than sixty (60) calendar days, “Hearts and Wires Studio” will contact you in order to terminate the sale agreement and return all the amounts paid by you. 


Should any part of this sale agreement be held unenforceable or in conflict with the applicable laws or regulations of any jurisdiction, the invalid or unenforceable part or provision shall be replaced with a provision which accomplishes, to the extent possible, the original business purpose of such part or provision in a valid and enforceable manner, and the remainder of this sale agreement shall remain binding upon the parties hereto. 


The website www.heartsnwires.com reserves the right to modify or renew the present terms and conditions at its sole discretion. 

Governing Law - Jurisdiction 

The use of the website and the sale agreement shall be ruled and interpreted according to the laws of Greece. All disputes arising out of or in connection with the use of the website or the sale agreement if not amicably settled, shall be submitted to the Courts of Athens.